Terms & Conditions

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The small print…

Really important and worth reading…

We work well with our clients because our relationships are based on honesty and trust, but all work needs guidance in the forma of terms and conditions.

If you have any questions, please do ask immediately.

Thank You.

1. Project#11 Policies

1.1 Privacy Policy
Project#11 is committed to protecting your privacy. In order to provide a quick and accurate response to your graphic design order, Project#11 asks only for the information
necessary to complete your order with precision. All the information is strictly for the
use of Project#11, it will not be shared with any other third party.

The information we gather and how we use it:
When you order from Project#11, we need to know your name, your company’s name,
your email address, and your mailing address. This allows us to process and complete
your order and to notify you of your order status. We also ask some information about
your company in order to have a creative direction for your company’s designs needs.
All the rights to the designs we create at the request of a client belong to such client.
Our Portfolio and Website Credit We reserve the right to add completed projects to our portfolio and a website credit to the footer of your website. If there is a privacy issue involved, please inform us.

1.2 Return Policy
We guarantee your full satisfaction or your money back. An administration fee of 20%
of your original purchase price will be deducted from the amount refunded.
1. If you purchased a “Special Package”.
2. If you have approved your logo design.
3. If the party for whom the logo is being designed closes, or changes its name, or
changes its activity.
4. If the project was cancelled for reason(s) unrelated to the logo design of
5. If you do not communicate with Project#11 for more than 2 months following the
submission of the logo design.
6. If other design companies were hired to work on the same logo design project at
the same time.

1.3 Contract with Project#11
By entering into a project with Project#11, you are consenting to be bound by the
terms of these policies and procedures.

2. Agreements

2.1 Legal Rights Agreement
All the rights of Designing artwork Project#11 has created and designed for specific
client belong to the client for which it was designed. Project#11 does not hold any
rights to the design created for a client. Project#11 does not file a trademark application with respect to the logos designed for its client. The client is free to register as a trademark the logo design created for it by Project#11. In the event that payment for any design is not made in accordance with the payment policies of Project#11, then all of client’s rights in and to the logo design created for it, including any trademark property, will immediately revert back to Project#11. Project#11 warrants that its designs are of its own creation and are not copied from or inspired by existing designs or trademarks but does not warrant that a design the same as or similar to that designed by it, but of which it was not aware at the time of its creation, does not exist. If for some coincidental reason a logo designed by Project#11 looks identical to another party’s logo, Project#11 will provide a free redraw session with a new set of logos.

2.2 Loss of data:
Project#11 will take all appropriate precautions to safeguard its servers and data
contained within, however Project#11 will not be held responsible for any loss of client
data stored or intended to be stored on the servers and on back-up devices. The client
will not be entitled to any form of compensation from Project#11 in the event of loss
of data, therefore it is recommended that the client also takes steps to back up his/
her logo materials.

2.3 Project#11 holds no responsibility for retraced images:
Any idea provided by the client: sketch, copy, fax, file… that Project#11 is asked to use
in the logo design process removes its responsibility from any copyright violation or
warranties. In such circumstances Project#11 cannot guarantee the originality of its
work and therefore will not be held liable for any damages or violations. A waiver form
is required to sign prior to Project#11 using any images provided by the client.

2.4 Prices and services:
Project#11 may make changes to the website and information provided, i.e. publications,
prices, promotions and product offerings at any time and without notice.

3. Designing Terms

3.1 CMYK, Pantone colours, printing responsibility:
For the purpose of versatility we will supply your logo kit with files in different colour
modes such as RGB, CMYK, and may contain Pantone colours. (To learn more about
these modes see our FAQ section.) When you are approving your logo on the computer monitor, you are only approving RGB colours. Computer screens can only reproduce RGB colours and only simulates other colour modes. We do our best to match RGB colours on our computer screen to CMYK or Pantone colours, but it is physically impossible to find an exact match. When we convert your files in to different colour modes (CMYK, Pantone) we hold no responsibility for matching exactly your approved RGB colours. It is the clients’ responsibility to double-check and make sure the printer gets the right colour. Furthermore when printing in CMYK process the printed colours may vary. This is due to a non-standardized colour pallet used by this process printers, and calibration of the machine. Therefore Project#11 is removing all the responsibilities for the outcome of the printing quality and colours.

3.2 Timelines:
The general delivery time line for the first design concepts is 3 business days.
Every following change will be delivered in 1-2 business days.
More complex changes or redraws may be delivered up to 6 business days (depending
on the complexity of work). All redraw deadlines are determined by the receipt of all necessary information pertaining to the re-designing of the design.

3.3 Font information:
Project#11 will provide all font names used in the logo design process.
Project#11 does not provide the actual font files.

3.4 Stationery design and final approvals on Graphic Design Materials:
Our graphic design packages are split in to several different steps.
Please take note that once you give a final approval on your design you may only request
another logo change at an additional charge. If you have ordered stationery, we
will use your approved logo to design your business cards and letterhead. However in
both cases, changes to approved designs are charged a minimum of R150.
Upon the final approval of a design and/or stationery design, Project#11 will require
up to 3-5 business days to put together all of the files.

4. Procedures

How Our Process Works

4.1 Currency
All prices listed on our website/price list are in South African Rands (ZAR). If you are
not located in South Africa and want to know how much it would convert to in your currency,
you can check out the conversion with Google’s Currency Converter.

4.2 Payment Methods
All payments are made cash or EFT. Proof of Payment to be sent before commenced
of artwork and/or final artwork.

4.3 Deposits and Payment
30% deposit, 70% upon completion. A 30% non-refundable deposit is due before work
can commence. The balance of the 70% is to be paid at the end of the project, once
project is approved and before the final artwork is sent. A deposit invoice is emailed to
you at the start of the project.

4.4 Cancellations
You can make cancellations at any time. Please keep in mind that the deposit is

4.5 Copyright for Artwork
Graphic designs created at Project#11 are custom-created and exclusive to each
business, so the designs are yours after final payment has been made. Note that we
reserve the right to use stock images where necessary (note: logo designs are 100%
custom and do not contain stock images). Any concepts that are not chosen and paid
for will be a violation of Project#11 rights if they are used elsewhere.

4.6 Revisions
Small revisions can be made after we provide the initial mockup. If many revisions are
required, an additional fee may apply. You will be notified if this applies.

4.7 Abandoned Projects
A project will be considered abandoned if we have not heard from you in 30 days. You
will not have any rights to use any of the work that was presented to you, unless the
project has been paid in full. If we have not heard from you and you contact us after
the 30 day abandonment, a start up fee may apply.

5. Billing and Payment Terms and Conditions

“Goods” means any artwork and/or services provided by the Company as ordered by the Client
“Company” means Project#11.
“Client” means the person, firm or company placing an order with the Company.

All Goods sold by the Company are sold subject to the Company’s standard terms and conditions (as detailed in the policy section) which form part of the Client’s contract with the Company. Terms and conditions on the Client’s order form or other similar document shall not be binding on the Company.

Orders will be deemed to have been placed when an email confirmation has been received from a responsible executive of the client company.

Unless otherwise agreed the Company shall be entitled to sub-contract all or any part of the work.

5.4.1 Clients should be expected to pay in advance for their services.
5.4.2 All other invoices issued by the Company shall be paid by the Client within thirty (30) days of the date of invoice unless otherwise agreed in writing by the Company.
5.4.3 The Company reserves the right to increase a quoted fee in the event that the client requests a variation to the work agreed.

The Company will not be liable to the Client for any loss suffered by the Client as a direct
result of the Company, its sub-contractors or the list-owner from whom the sample or other service or material is derived being unable to perform the Contract in the way agreed by reason of cause beyond its control including Act of God, accident, war, riot, lockout, strike, flood, fire, power failure, breakdown of plant or machinery, delay in transit, or any other unexpected or exceptional cause or circumstance.